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Visit Our Stores :

400 E.Elkhorn Ave. Estes Park, CO 80517

Customer service: 970-308-8248

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©2019 by Rocky Mountain SereniTea. Proudly created with Wix.com

Shipping & Returns

Shipping Policy

We offer free shipping on order over $50

We will do our best to ship same day or next day but please allow up to 2 days to ship

out your order. 

Return & Exchange Policy

We want our customer to be happy with their purchases. Please contact us if you are not 100% satisfied. You may return or exchange items for a store credit or refund within 15 days of receiving your order. Unfortunately, we do not offer exchanges or returns for ceramic or glass products broken upon use. Please follow these instructions:

Product Exchange & Refund Procedure

1. Call us at (970)308-8248  or email us at rockymountainserenitea@gmail.com requesting return or exchange approval. Please include your name, order number, item(s) you wish to return, and the reason for return. We want to improve our products and services! Specify how you'd like to proceed: A) full merchandise credit to the Store via a Gift Card, or B) refund back to your original payment method. Please note that customer is responsible for shipping.

2. Ship the product back to our store using address below

USPS : PO Box1096, Estes Park, CO 80517

UPS/FedEx : 400 E.Elkhorn Ave. Estes Park, CO 80517

3. Once we have received the returned product in good condition, we'll proceed a refund as requested

Please note: Original and return shipping charges will not be refunded.

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